Refund and Returns Policy

Definitions

For the purposes of this Return & Refund Policy:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to NOREIDAH FASHION SDN. BHD.
● “Goods” refers to the items offered for sale on our Service, including women clothing, shoes, and accessories.
● “Orders” means a request by You to purchase Goods from Us.
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Interpretation

This Policy outlines the terms under which You may request a return, refund, or cancellation. By placing an Order with Us, You agree to the terms stated in this Policy.

Return Policy (30 Days)

We offer a 30-day return period from the date You receive Your Order.

To be eligible for a return:

  • Items must be unused, unworn, and in their original condition.
  • Items must be returned with original packaging, tags, and any accompanying materials.
  • Proof of purchase (such as order confirmation or receipt) is required.

Returns that do not meet these conditions may not be accepted.

Refund Policy

Once We receive and inspect the returned Goods, We will notify You of the status of Your refund.

If approved:

  • Refunds will be processed using the original method of payment.
  • Processing time may vary depending on Your payment provider.

We reserve the right to decline refunds if the returned items do not meet the required conditions.

Exchange Policy

If You receive an item that is defective, damaged, or incorrect, You may request an exchange within the 30-day period.

We will review the request and provide a suitable replacement where applicable.

Cancellation Policy (12 Hours)

You may request to cancel Your Order within 12 hours of placing it.

To request a cancellation:

If the cancellation request is made within the allowed timeframe, the Order will be cancelled and any payment made will be refunded accordingly.

Non-Returnable Situations

Returns may not be accepted in the following situations:

  • Items that have been used, worn, washed, or altered
  • Items returned without original packaging or tags
  • Items damaged due to misuse or improper handling after delivery

Inspection and Approval

All returned items will be inspected upon arrival. Approval of returns and refunds is subject to verification that the items meet the conditions outlined in this Policy.

Contact Information

If You have any questions or would like to initiate a return, refund, or cancellation request, please contact Us:

Company Name: NOREIDAH FASHION SDN. BHD.
Email: noreidah-fashion@outlook.com
Phone: 011-2092 5092
Address: NO.10B JALAN LEMBAH 19, BANDAR SERI ALAM, 81750 MASAI, JOHOR