We want our customers to receive the correct items in the condition and quality presented on our website. Please review the following policy before submitting a return or refund request.
When Returns or Refunds Are Applicable
Purchased items are not eligible for return, refund, or exchange unless the order falls under one of these circumstances:
- The wrong item was sent by the merchant.
- The item received is different from the specifications, description, features, or other information stated on the website.
- The item arrives spoiled, damaged, or defective upon delivery.
- The delivery exceeds the timeframe stated in the company’s Shipping Policy.
Evidence for Refund Requests
Customers who wish to request a refund must provide clear supporting evidence for verification. The required evidence includes:
- A clear and continuous unboxing video showing the parcel before opening, including the shipping label, packaging, and item received.
- A clear video showing the first use of the item, where applicable.
- Relevant photographs, order details, or any other supporting documents requested by the company.
Request Deadline
All return and refund requests must be submitted to noreidah-fashion@outlook.com within 24 hours of receiving the item.
Any request received after the 24-hour deadline, or submitted without the required supporting evidence, will not be accepted.